Claims and Complaints

At Revborn, we want every order to arrive in the right condition and exactly as expected. If there is a problem with your product or delivery, please contact our support team as soon as you notice it. To help us review your case quickly, include your order number and clear photos of the issue.

Please do not return any item until our team confirms the next step and provides return instructions.

When to contact us

You should reach out to Revborn if:

  • your item arrived damaged
  • the parcel was damaged during delivery
  • you received the wrong product
  • a product is missing from your order
  • the item has a fault or manufacturing issue
  • the product does not match the intended fitment or application
  • you received an incomplete order

Before submitting a claim

To help avoid delays, please make sure you:

  • check the full contents of the parcel carefully
  • keep the product, packaging, and labels until the case is resolved
  • take clear photos in good lighting
  • avoid using the item further if a defect or damage is already visible
  • contact us before sending anything back

Claim categories

1. Damaged parcel or delivery damage

If your order arrives with visible shipping damage, send us:

  • photos of the outer parcel
  • photos of the inner packaging
  • photos of the damaged item
  • photos showing the overall condition of the delivery

This helps us assess whether the issue happened during transport.

2. Faulty or defective product

If the item appears faulty or has a manufacturing defect, send us:

  • photos of the problem area
  • photos of the full product from different angles
  • photos of labels, tags, or identifying details if available
  • a short explanation of the issue

In some cases, we may ask for extra images or details before deciding the next step.

3. Wrong item received

If you received a product different from the one ordered, send us:

  • a photo of the item you received
  • a photo of the product label or barcode
  • a photo of the packaging
  • your order number

We will compare the shipped item against your order and guide you from there.

4. Fitment or compatibility issue

If a part does not fit the intended bike, vehicle, or setup, send us:

  • photos of the product received
  • photos of the product label
  • photos of the vehicle or relevant installation area
  • photos of the original part if available
  • any fitment details that may help us review the case

This allows our team to verify compatibility as accurately as possible.

5. Missing item from the order

Before contacting us, please first check whether:

  • your order was shipped in more than one parcel
  • another person accepted the parcel on your behalf
  • the missing item was placed inside product packaging or protective filling

If the item is still missing, send us:

  • photos of all parcels received
  • photos of all items received
  • a photo of the packing slip or invoice if included in the box

Please keep all packaging until your case has been reviewed.

6. Helmet, footwear, battery, electronics, or similar specialist products

For certain product categories, we may ask for extra details such as:

  • close-up images of the fault
  • full photos of the item
  • serial number, model number, or certification label
  • a short description of how the issue appeared

This helps us identify the product correctly and review the claim faster.

How Revborn handles claims

Once we receive your request, our team will review the information and let you know what happens next. Depending on the case, this may include:

  • requesting more details
  • approving a return
  • offering a replacement
  • offering a refund
  • providing another suitable solution based on the issue reported

Each case is assessed individually.

Complaints

If you are not satisfied with how your case has been handled, you may contact Revborn again and ask for a further review. We take complaints seriously and aim to resolve them fairly and clearly.

Important notice

Claims may be delayed or refused if:

  • the issue is reported without sufficient information
  • required photos or order details are missing
  • the product has been misused, altered, or unnecessarily damaged after delivery
  • the item is returned without prior approval from Revborn